Returns
Thank you for shopping with us!
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or exchange for a different product. Please see below for more information on our return policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, unwashed, smoke and/or fragrance free, and contain all original tags and labels attached. We reserve the right to refuse a return if these conditions are not met. You’ll also need the receipt or proof of purchase.
To start a return or exchange, please visit our Return/Exchange Portal: www.tapbeam.com/a/return.
You can also make a return or exchange at any of our store front locations: www.tapbeam.com/pages/locations. You must provide proof of purchase and items must be in the condition you received them.
Once the return request is received, please allow 5 business days for processing. You will receive an e-gift card via email. This can be used online or at any of our storefront locations.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns on sale items, gift cards, items purchased with a discount code or temporary sale items.
Exchanges
The fastest way to ensure you get what you want is to submit an exchange request through our Return/Exchange Portal (www.tapbeam.com/a/return). You can also exchange your item at one of our storefront locations. Houndstooth Locations: www.tapbeam.com/pages/locations
Missing/Incorrect Orders
We thoroughly review each order before it is shipped, however, mistakes do happen. If you received the wrong item(s) or you are missing an item(s) from your order, please email us at [email protected]. All reports must be made within 5 days of receiving your order. We will correct our mistake as soon as possible!